Field Services and Repairs
The Field Service and Repairs Industry needs to have visibility throughout the organisation to ensure needs are met from customers while keeping costs low, and all teams functioning at high capacity.
Understanding the customer requirement, locating the best resource available and ensuring the right parts are available, is now possible at a click of a button.
At Seidor Africa we can assist your Field Services and Repairs company in becoming a leader in your field by ensuring you meet your SLA’s (Service Level Agreements), increase revenue by tracking spend versus cost instantly and grow customer satisfaction by having everything on hand where ever your team might find themselves. Through Seidor Analytics you are able to predict the amount of teams needed during “down time” from past data, making sure you do not over or under compensate.
SAP Business One
SAP Business One for Field Services and Repairs is a proven ‘best practice’ solution for companies whose core focus is on team deployment, customer satisfaction and field repairs or maintenance.
Based on SAP Business One with its world-class financial and CRM software the following is achievable:
- Access dashboards and graphically enhanced reports on mobile devices, desktops, and offline sources.
- Send invoices to customers automatically from the ERP system.
- Create complete service reports on site.
- Prioritize important service calls and manage complex shift schedules.
- Schedule multiple work orders simultaneously and know your field technicians’ location and current job status.
- Send automated notifications about necessary tools and parts to technicians on their mobile devices.
- Notify your customers and service teams on the progress of their requests.
- Keep customers informed on when they should expect the service technician with real-time ETAs (estimated time of arrival).
- Locate parts and related costs within your trucks or nearby depots.
- Give crucial service level agreement (SLA) information to your field service workforce.
SAP Business ByDesign
SAP Business ByDesign is the cloud ERP solution for medium sized enterprises. By accessing 40 years of continuous software innovation aligned to industry best practices, apparel, fashion & footwear businesses can ensure that they are able to manage their entire organization through a single cloud ERP solution.
With SAP S/4HANA, companies can gain the ultimate business advantage with an intelligent,
next-generation ERP system. It consolidates financial, managerial, and operational data in a unified
in-memory system that accelerates performance with real-time processes and analytics deployed in
the cloud, on premise, or in a hybrid model. The result is a rock-solid digital core to address end-to-end
To keep pace in this dynamic business and technology environment, CFOs are choosing an
intelligent ERP with SAP S/4HANA® as the foundation of their company’s digital core.
SAP S/4HANA can help empower your finance team to change the way work is done and the
value it brings across the enterprise.
Business Intelligence & Analytics
As the best Data Analytics consultants and Microsoft BI consultants for small and medium businesses in South Africa, Seidor Analytics provides business intelligence solutions through consultation based on your industry’s specific needs.
Through consultation, the Seidor Analytics team is able to gain valuable insights into your apparel, fashion & footwear business operations. These insights provide a thorough understanding of your unique requirements and will drive appropriate decision-making processes.
Cloud, Security & Infrastructure
Offering a unique, proactive service supporting a wide range of hardware and software systems, Seidor Networks’ success comes from our reputation in providing a high quality of service and the strong long-term relationships we develop with our customers.
We focus on understanding your unique industry requirements, and our expertise includes Network Infrastructure & Monitoring, Network Design & Consulting, Cyber Security, Cloud Solutions, Project Management and Cloud Backup & Disaster Recovery.