Better Manage your customer journey with SAP Business One Sales and Customer Relationship Management


When your CRM application is standalone from your core business software, you run the risk of a disconnect between your business and the customers that it serves. With SAP Business One, you will be able to manage the entire customer experience within a single solution that will maximise customer lifetime value.

SAP Business One supports your business’s entire sales and service functions with a central knowledge database. Your employees gain quick and easy access to relevant data, facilitating a faster response to customer enquiries.

When it comes to reporting, the ability to automatically amalgamate sales, service and production reports allows you to create value-added actionable business insight, and deal with issues, such as repeat product complaints. The provision of timely, accurate and comprehensive business data across the whole business will ensure that you have the right information to support more effective decision making.

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What do you get with SAP Business One Sales and Customer Relationship Management?

Sales and Opportunity Management: manage pipeline, with ability to track opportunities and activities from the first contact to deal closing.

Marketing Campaign Management: create, manage, and analyse marketing activities.

Customer Management: store all critical customer data in one place, synchronise and manage customer contacts stored in Microsoft Outlook.

Service Management: streamline warranty and service contracts management and respond to service calls quickly. Manage support tickets on site with the SAP Business One Service app.

Reporting and Analysis: use timesaving templates to create detailed reports on all aspects of the sales process. Gain detailed understanding of your customers with Customer 360° view and make well-timed purchase recommendations.

Mobilise Your Sales Team: manage your sales information on the move with SAP Business One Sales app.

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